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"IRON-ON"
Austrian Crystals & Decorative Metal Studs
and
Rubber Stamps
by
GREENHORN VALLEY ART STAMPS

www.OriginalsByBecki.com


FAQ's

Which credit cards do you accept?
Do you accept checks or money orders?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
Can I return an item that is damaged in shipment?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
I do not live in the US, can I have your products shipped to me?
How are shipping charges calculated?

Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, Discover is not accepted at this time. Back to Top

Do you accept checks or money orders?
You must click the appropriate "Choose a payment type" as you checkout. If you are ordering only a Catalog, please send your check or money order for the total amount calculated after you process your order. If you are ordering other items, wait for my email confirming stock status before you mail your check or money order. You must add an ADDITIONAL 10 days to 2 weeks for your check to clear before order is processed. Back to Top

Can I cancel my order?
Yes, you can, but there will be a 25% restocking fee unless your order has not started being manufactured. Back to Top

I cancelled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged in shipment?
We take great care to pack our product so there will be no damage. If by chance it does get damaged, please call us.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials.

Special order merchandise is not returnable. Back to Top

What happens if the item I ordered is not available?
We generally ship products by the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery.

CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to any item shipped to California unless you have filled out a valid resale certificate. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for in stock items is 2-10 days. I will email you the approximate delivery date as soon as possible after you order. We carry many items in stock, but as stated on the website, because of the vast selection of designs and color choices, some designs are manufactured on an -as ordered- basis. These will take approximately 4 weeks to ship. We send most orders by Priority Mail. Back to Top

Can I have an order shipped to my P.O. Box?
Yes. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, you will have an optional -ship to- address form to fill out, then continue. Back to Top

I do not live in the US, can I have your products shipped to me?
Yes! We will ship the best way to get your order to you in a timely manner. Your charges will not show on the receipt at order time. We will charge you the actual shipment charges plus a $5.00 handling fee. You will be responsible for any customs charges, taxes, etc. Back to Top

How are shipping charges calculated?
Shipping charges are calculated by the dollar amount you spend which coincides with the weight of the items. If you wish to have the in stock items sent immediately, and the items that need to be manufactured sent later, you may choose the -split ship option- for an additional $2.50.

If you have a rush situation, we can accomodate you with Express mail if you wish to pay the extra charge for postage and a $5.00 handling charge. Back to Top


RECEIVE
FREE GIFTS

offered ONLY to our Mailing List Subscribers!


A beautiful assorted color collection of 4mm "Iron-On" Crystals
(a $6.95 value with your 1st purchase)


--ALSO--
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  • "Iron-On" Designs and supplies
  • Rubber Stamps and supplies

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    www.OriginalsByBecki.com
    Doris & Melvin Nigh
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